Terms of Business

We are a member of the National Association of Funeral Directors and subscribe to their current code of practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.

  1. Estimates and expenses

    Our estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to ensure that accuracy of  the estimate, the charges liable to alteration particularly where third parties change their rates or charges. We may not know the amount of the third party charges in advance of the funeral, however we will give you a best estimate of such charges on the written estimate. The actual amount of the charges will be detailed and shown in the final account. If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list.

     

  2. Funeral Payments


    When a funeral takes place we appreciate payment can take some time, we ask that if payments are going to go through insurance or probate that you keep us informed so we can keep our records up to date. We also ask that if for any reason there is going to be a delay in making the funeral payment you also keep us informed of any such circumstances.Late or non-payment of the agreed terms or the abuse of this service could result in your account being sent to our debt recovery agent and cancellation of your account with us. You will become liable for any and all costs incurred once your debt has been sent to our debt recovery agent.

    An account will be sent approximately seven days after the funeral and we will accept in the way of payment:

    A.    Cheque or cash 
    B.    Credit/debit card 
    C.    BACS


     

  3. Data Protection


    Words shown in italics are defined in the Data Protection Act 1998 (“the act”).

    We respect the confidential nature of the information given to us, where you provide us with personal data (“data”) we will ensure that data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and can, by applying to us in writing and paying a fee, receive copies of that data.

     

  4. Conduct

    Our Code of Practice requires that we provide a high quality service in all aspects. If however, you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction then please contact: The Funeral Arbitration Scheme, 618 Warwick Road, Solihull, West Midlands B91 1AA, who provide independent conciliation and arbitration through the Chartered Institute of Arbitrators. All dates and times provided cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligation to you on the date or time specified. Where this is the case we will attempt to contact you in advance, using the details provided and advise you of alternative arrangements.
     

  5. Agreement

    Your continuing instructions will amount to your continuing acceptance of these terms of business. Any waiver or variation of these terms is binding in honour only unless: - made (or recorded) in writing; - signed by one of our directors; and - expressly stating an intention to vary these terms. Your instructions will not create any right enforceable ( by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted: - it will not affect the enforceability of any other of these terms; and - if it would be enforceable if amended, it will be treated as so amended. Nothing in these terms restricts or limits our liability for death or personal injury.

    English law is applicable to any contract made under these terms.

    The English and Welsh courts have non-exclusive Jurisdiction.